DRAFT – not yet reviewed by the owner. This page is a starting draft and has not been checked for legal accuracy. Placeholders like [NOT SET: …] still need real details.
Returns & Refunds
Because each book is printed specially for you, please check your order carefully before paying.
Damaged or faulty books
If your book arrives damaged, misprinted or with missing pages, email [NOT SET: contact email] within 14 days of delivery with your order number and a photo. We will reprint and send a replacement or refund you.
Changing your mind
[OWNER TO CONFIRM: cancellation policy for made-to-order goods under the Consumer Contracts Regulations 2013, and any goodwill returns policy.]
Lost parcels
If tracking shows no progress for 21 days, contact us and we will investigate with India Post.
How refunds are paid
Refunds go back to the card used to pay, usually within 5–10 working days after we approve them.